If you’ve attempted to activate your product using both online and phone methods and are still encountering issues, please follow these steps to contact our support team using our Zendesk widget:
Step 1: Gather Required Information
Before contacting support, please ensure you have the following information ready:
- Your full name
- Your email address
- Your order number
- The product key for the software you’re trying to activate
- A screenshot of the error code you’re receiving
Step 2: Take a Screenshot of the Error
- When you see the error message, press the “Print Screen” key on your keyboard
- Open an image editing program (like Paint) and paste the screenshot (Ctrl+V)
- Save the image file to your computer
Step 3: Locate the Support Widget
- Go to our website https://softwarelicense4u.com
- Look for the Support widget in the bottom right corner of the page
- It usually appears as a help icon
Step 4: Open the Support Ticket Form
- Click on the Support widget to open it
- Look for an option like “Submit a request” or “Contact support”
- Click on this option to open the support ticket form
Step 5: Fill Out the Support Ticket
In the support ticket form, provide the following information:
- Your full name
- The email address associated with your order
- Your order number
- The product key you’re trying to activate
- A brief description of the problem, including that you’ve already attempted online and phone activation
Step 6: Attach the Screenshot
- Look for an “Attach File” or similar option in the support ticket form
- Click on it and navigate to where you saved the error screenshot
- Select and attach the screenshot to your ticket
Step 7: Submit the Ticket
- Review all the information to ensure it’s complete and correct
- Click the “Submit” or “Send” button to create your support ticket
What to Expect
- You should receive an automated email confirming that we’ve received your support request
- A support representative will review your case and respond within 1-2 business days
- They may request additional information or provide further steps to resolve the issue
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