The right of withdrawal does not apply to products that are sent digitally. The sale is final after successful payment.

When placing an order with digital online content, you will be informed in the ordering process that you agree with the order (Digital download + license code). You further agree that you will lose your right to revoke the agreement once the download of the digital content (software) has started.

Pay attention:

  • License codes received cannot be returned.
  • Also, physical products whose seal has been damaged / broken cannot be returned.


With SoftwareLicense4U you retain the right to warranty.

If a digital key does not work, SoftwareLicense4U provides a replacement working key. We will first check the current installation and (if necessary) solve problems. You can request a warranty by contacting us via e-mail, telephone or live chat. This way we can help you as quickly as possible.

Article 10 - Exclusion of withdrawal right

The entrepreneur can exclude the following goods and services from the right of withdrawal, but only if the entrepreneur clearly in the offer, at least in time for the conclusion of the agreement, stated:

1. Products or services whose price is dependent on fluctuations in the financial market outside the trader’s control, which may occur within the withdrawal period;
2. Agreements concluded at a public auction. Under a public auction means a method of sale where goods, digital content and / or services offered by the trader to the consumer who attends or is given the opportunity to be personally present at the auction, conducted by an auctioneer and where the successful bidder is bound to purchase the goods, digital content, and / or services;
3. Service contracts, after full implementation of the service, but only if:
A. The performance has begun with the explicit prior consent of the consumer; and
b. the consumer has stated that he will lose his right of withdrawal once the operator has completed the agreement;
4. Package travel – as defined in the law and agreements of passenger transport;
5. Service contracts for provision of accommodation, as in the agreement a specific date or period of performance features and other than for residential purpose, transport of goods, car rental services and catering;
6. Agreements related to leisure activities, a specific date or period of execution provided for in the agreement;
7. According to specifications for products manufactured by the consumer, not prefabricated and manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products that are unsuitable for reasons of protection of health or hygiene to be returned and which were unsealed after delivery;
10. Products that are inseparably mixed after delivery by their nature with other products;
11. Alcoholic beverages, the price is agreed upon conclusion of the contract, the delivery of which can only take place after 30 days and the actual value is dependent on fluctuations in the market on which the entrepreneur has no influence;
12. Sealed audio, video recordings or computer software which were unsealed after delivery;
13. Newspapers, periodicals or magazines, except for subscriptions to this;
14. The supply of digital content other than on a tangible medium, but only if:
A. The performance has begun with the explicit prior consent of the consumer; and
b. the consumer has stated that he thus loses his right of withdrawal.